TRU Health Pharmacy Privacy Policy for Text Messaging Services
Effective Date: 09/02/2024
Last Updated: 09/02/2024
TRU Health Pharmacy ("we," "us," or "our") is committed to protecting the privacy of our patients and customers. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide when you sign up to receive text messages from us, in compliance with The Campaign Registry (TCR) and RingCentral’s policies.-
1. Information We Collect**
We may collect the following information when you opt-in to receive text messages from TRU Health Pharmacy: - Contact Information: Your phone number and any other contact details you provide. - Consent Records: Date, time, and method of obtaining your explicit consent to receive text messages. - Message Interactions: Records of the messages you receive and send, including any opt-out requests. -
2. How We Use Your Information**
The information collected is used for the following purposes: - Service Notifications: To send you important updates about your prescriptions, health tips, or services offered by TRU Health Pharmacy. - Promotional Content: To provide you with special offers, discounts, or information about health-related products and services, with your consent. - Customer Support: To assist you with any questions or concerns you may have regarding our services. - Compliance: To comply with legal obligations, including those set forth by TCR and RingCentral, and to protect the security and integrity of our services. -
3. Data Sharing and Disclosure
We do not sell or share your personal information with third parties for their marketing purposes. However, we may disclose your information: - Service Providers:To third-party service providers who assist us in delivering our services, such as RingCentral, and who are bound by confidentiality obligations. - Legal Obligations: If required by law, regulation, or legal process, or to protect the rights, property, or safety of TRU Health Pharmacy, our patients, or others. -
4. Consent Management
- Opt-In: You must explicitly opt-in to receive text messages from TRU Health Pharmacy. This consent will be documented and stored in compliance with TCR guidelines. - Opt-Out: You can opt-out of receiving text messages at any time by replying "STOP" to any message you receive from us. Once you opt-out, you will no longer receive text messages unless you opt-in again. -
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. These measures include, but are not limited to: - Encryption: All sensitive data is encrypted in transit and at rest. - Access Controls: Restricted access to personal information to only those employees or service providers who need it for legitimate business purposes. -
6. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Records of consent and message interactions are maintained to ensure compliance with TCR guidelines. -
7. Your Rights
You have the right to: - Access: Request a copy of the personal information we hold about you. - Correction: Request that we correct any inaccuracies in your information. - Deletion: Request that we delete your personal information, subject to legal requirements and our retention policies. -
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be communicated to you through our website or via text message. -
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
TRU Health Pharmacy 18200 Georgia ave, Ste A, Olney MD 20832 Phone: 240-744-3320 Email: truhealthrx@gmail.com